Privacy Policy

Data We Collect

• Phone numbers
• Messages sent or received through WhatsApp and SMS channels

Why We Collect It

We collect and process this data only to operate the app, including:

• OTP verification for sign-in and invite acceptance
• Service notifications
• Communication related to your care workflows and account

Third-Party Services

We use third-party providers to deliver communication features:

• Meta (WhatsApp API) for WhatsApp messaging
• Twilio (where enabled) for SMS and OTP delivery

How We Use Your Data

• Used only for app functionality and service operations
• Never sold to third parties

Data Retention

We retain phone numbers and message records only as long as needed for operational, support, security, and legal compliance purposes.

• Active account data is retained while your account remains active.
• After account closure, data is typically deleted or anonymized within 90 days, unless a longer retention period is required by law or for security dispute resolution.

Your Rights

You may request deletion of your personal data at any time, subject to legal or security retention obligations.

Contact

For privacy questions or deletion requests, contact us at hello@novarapresence.com.